A villager, Ramana, from Patapadu village of Kanigiri mandal in Prakasam district is overwhelmed with joy when the decades old drinking water problem in his village was solved in no time when he tweeted about the problem and pictures tagging Minister for Panchayat Raj Nara Lokesh.
Immediately after noticing the complaint, the minister directed the officials to solve water problem, and now the villagers are getting regular water supply.
It is not a lone case of Ramana, thousands of villagers from across the state are tagging the young minister for help.
Minister for Panchayat Raj, Rural Development and Information Technology Nara Lokesh, who is also the son of Chief Minister Nara Chandrababu Naidu, launched innovative ideas to solve long pending problems in rural areas including drinking water problem by using various social media platforms and SMS alert systems.
As per his ministry, Lokesh received one thousand complaints so far on drinking water problems from villages through Twitter and Facebook, and so far 300 complaints have been solved, 400 complaints settlement is in progress, and for other 300 complaints necessary approvals have been sought from other departments.
The minister noticed 707 complaints on drinking water through print media and solved 453 cases, and work on another 254 cases are under progress. Eleven complaints received through electronic media and 9 complaints were solved.
Coming to call centres, 2576 complaints received and 1067 cases solved. Work has been started to solve 791 complaints. When the minister collected the views of people on drinking water supply through IVRS 77 per cent people expressed satisfaction and 23 per cent people complained of delay in solving the problem.
In addition to this, the ministry headed by Lokesh is also taking into consideration the reports on drinking water problem published in various newspapers and conducting review meeting with officials.